{"id":48,"date":"2025-11-05T02:37:13","date_gmt":"2025-11-05T02:37:13","guid":{"rendered":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/?page_id=48"},"modified":"2026-06-03T03:51:11","modified_gmt":"2026-06-03T03:51:11","slug":"supportfaq","status":"publish","type":"page","link":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/supportfaq\/","title":{"rendered":"Support,FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header & Contact” _builder_version=”4.22.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.0″ _module_preset=”default” min_height=”64px” custom_margin=”|auto|-10px|155px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”2414c942-fe37-468e-a8e3-cc9499537950″ background_color=”RGBA(255,255,255,0)” text_orientation=”center” min_height=”56px” custom_margin=”-10px|||||” filter_saturate=”110%” border_radii=”off|1px|1px|1px|1px” global_colors_info=”{}”]<\/p>\n

Technical Support Queries<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” max_width=”1800px” min_height=”819px” custom_padding=”2px|||||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.0″ _module_preset=”4a3a9474-f684-451d-8020-4b046bacc847″ global_colors_info=”{}”]<\/p>\n

Send a Message<\/h3>\n

[\/et_pb_text][et_pb_contact_form captcha=”off” email=”ppfplus_support@ve-tri.com” custom_message=”Query Received” success_message=”Message sent Successfully!!!” submit_button_text=”Submit” _builder_version=”4.27.4″ _module_preset=”43318c7b-ce79-48a8-94bf-6aacc257db33″ button_bg_color=”gcid-de5cd10f-8f53-4f2d-ad2f-57c6453961c3″ locked=”off” global_colors_info=”{%22gcid-de5cd10f-8f53-4f2d-ad2f-57c6453961c3%22:%91%22button_bg_color%22%93}”][et_pb_contact_field field_id=”Company_Name” field_title=”Company Name” min_length=”5″ max_length=”100″ fullwidth_field=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Name_of_Person_in_Charge” field_title=”Name of Person in Charge” min_length=”2″ max_length=”100″ fullwidth_field=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” 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global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Phone” field_title=”Phone” min_length=”10″ max_length=”13″ allowed_symbols=”numbers” fullwidth_field=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Inquiries” field_title=”Inquiries” field_type=”select” select_options=”%91{%22value%22:%22How to Operate%22,%22checked%22:0,%22dragID%22:-1},{%22value%22:%22Fault Notification%22,%22checked%22:0,%22dragID%22:0},{%22value%22:%22Others%22,%22checked%22:0,%22dragID%22:1}%93″ fullwidth_field=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Please describe the details of your inquiry” field_type=”text” fullwidth_field=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#DFB758″ custom_padding=”37px|40px|37px|40px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”83aa5c47-36cf-4cf8-8b63-f229918cffc1″ global_colors_info=”{}”]<\/p>\n

Our customer support team is available to help you from 9:00 – 21:00 JST<\/strong><\/span><\/p>\n

[\/et_pb_text][et_pb_blurb title=”Address” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”331e4e1d-84ee-4f60-be30-b6f20ad6dd88″ locked=”off” global_colors_info=”{%22gcid-779a3d53-700b-4950-9fae-611323b51b16%22:%91%22body_link_text_color%22%93}”]<\/p>\n

VE-TRI Co., Ltd.\u00a0Japan<\/span>
\u3012226-0016<\/span>
Kanagawa Prefecture Yokohama City Midori-ku Kirigaoka 3-1-14<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Phone” use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”331e4e1d-84ee-4f60-be30-b6f20ad6dd88″ locked=”off” global_colors_info=”{%22gcid-484db635-f953-40b6-926a-828c5cb79840%22:%91%22image_icon_background_color%22%93}”]<\/p>\n

(045) 442-6989<\/span><\/p>\n

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FAQ<\/h2>\n

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1. Which image formats are supported?<\/h4>\n

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We support popular image formats including JPEG, PNG and BMP. If your image is in a different format, try converting it to one of these before uploading.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”83aa5c47-36cf-4cf8-8b63-f229918cffc1″ custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

2. Can I select multiple images at once?<\/h4>\n

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Yes! You can select multiple images from your gallery or file manager, and the app will combine them into a single PDF or ZIP file.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”83aa5c47-36cf-4cf8-8b63-f229918cffc1″ custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

3. Will the image quality be preserved in the PDF?<\/h4>\n

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Yes, the app maintains high image quality during conversion.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”83aa5c47-36cf-4cf8-8b63-f229918cffc1″ custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

4. Is my data safe?<\/h4>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”b0d6f453-5ed6-483a-8b3d-bd8542b19f68″ global_colors_info=”{}”]<\/p>\n

Yes. Your images and converted files are processed locally and are not uploaded to any server. We respect your privacy.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”83aa5c47-36cf-4cf8-8b63-f229918cffc1″ custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

5. Does the app work on tablets?<\/h4>\n

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Yes, the app is optimized for both smartphones and tablets, offering a seamless experience across devices.<\/p>\n

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\n
\n

Contact Us<\/span><\/span><\/h4>\n<\/div>\n<\/div>\n
\n
\n

VE-TRI Co., Ltd.<\/span><\/span>
Japan\u00a0<\/span>3-1-14\u00a0Kirigaoka, <\/span>Midori-ku, Yokohama, Kanagawa Prefecture,<\/span><\/span>
226-0016<\/span><\/span><\/p>\n

\ud83d\udcde(045) 442-6989<\/span><\/span><\/p>\n<\/div>\n<\/div>\n

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\n
\n

Follow Us<\/span><\/span><\/h4>\n<\/div>\n<\/div>\n

[\/et_pb_text][et_pb_social_media_follow icon_color=”#000000″ _builder_version=”4.27.6″ _module_preset=”default” text_orientation=”left” width=”100%” custom_margin=”|-71px|27px|85px||” custom_padding=”2px|123px|0px|||” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_social_media_follow_network social_network=”google” url=”http:\/\/www.ve-tri.com” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#4285f4″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]google[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/VetriCorporate” icon_color=”#0C71C3″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”twitter” url=”https:\/\/x.com\/vetri202302″ icon_color=”#000000″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”instagram” url=”https:\/\/www.instagram.com\/vetricorporate\/” icon_color=”#E02B20″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” global_colors_info=”{}” follow_button=”off” url_new_window=”on”]instagram[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”linkedin” url=”https:\/\/www.linkedin.com\/company\/104180588\/admin\/page-posts\/published\/” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#007bb6″ global_colors_info=”{}” follow_button=”off” url_new_window=”on”]linkedin[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px|0px|false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-content\/uploads\/2025\/11\/LogoName.png” alt=”Vetri” title_text=”Vetri Logo” url=”https:\/\/ve-tri.com\/vetri\/” _builder_version=”4.27.4″ _module_preset=”default” width=”100%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Technical Support QueriesSend a MessageOur customer support team is available to help you from 9:00 – 21:00 JSTVE-TRI Co., Ltd.\u00a0Japan\u3012226-0016Kanagawa Prefecture Yokohama City Midori-ku Kirigaoka 3-1-14(045) 442-6989FAQ1. Which image formats are supported?We support popular image formats including JPEG, PNG and BMP. If your image is in a different format, try converting it to one of […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":25,"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":638,"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/pages\/48\/revisions\/638"}],"wp:attachment":[{"href":"https:\/\/ppfplus.ve-tri.com\/ppfplus\/wp-json\/wp\/v2\/media?parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}